Cancellations and Substitutions

Requests for cancellations, refunds, transfers in registration type, and substitutions must be submitted in writing to AIHce EXP 2023. Phone calls will not be accepted.

Cancellations/Refund Requests

AIHce EXP Full Conference (in-person and virtual) refunds are subject to a $150 USD processing fee. One-Day (in-person and virtual), Expo Only (in-person), and all PDCs (in-person and virtual) are subject to a $75 USD processing fee each. Student refunds (in-person and virtual) are subject to a $25 USD processing fee. Technical tours are subject to a $10 USD processing fee. 

• To receive a full refund (less processing fees), cancellations must be received on or before April 14, 2023 (5:00 p.m. ET).
• A 50 percent refund (less processing fees) will be processed if request is received between April 15 and May 3, 2023.
• No refunds will be processed for requests received on or after May 4, 2023 or for no shows.

AIHF Pin, Fun Run/Walk registrations, and donations are non-refundable.

Refunds will be issued approximately 2 weeks post-conference.

Transfer of Registration Type 

We understand that your ability to attend AIHce EXP in-person or virtually may change after you register, so we have designed a flexible registration system to allow a switch from an in-person registration to a virtual one or vice versa. To switch your registration type, submit your request in writing via email. Note: Switching from in-person to virtual participation may require a change in your choice of PDCs or other activities, while switching from virtual to in-person will require selection of a hotel in the contracted block to receive the Stay and Save discount to maintain the rates paid.

Substitutions: 

Substitution of a registered AIHce EXP attendee by a business colleague will be accepted. A $50 processing fee will apply to all substitutions if notified in writing via email by May 3, 2023 (5:00 p.m. ET). The new registrant must be named in the written notification and must register before the original registrant is refunded. If the original registrant was registered as a member, the new registrant must also be a member or join membership upon registering or pay the balance due for a nonmember registration.

Beginning May 4, 2023, no substitutions will be allowed, and all requests will be treated as full cancellation or the original registration subject to the cancellation processing fees above. The new registrant must register as a new attendee to complete the registration and housing.